Terms & Conditions

Last updated: 17 September 2026

These Terms & Conditions govern the relationship between “EN VI – 2025” Ltd. and the users of the website hamali-transport.bg and the clients of our services. By using the website or ordering a service, you accept these terms.

1. Service provider

2. Services

We provide transport and moving services in Plovdiv, the region and across Bulgaria, including:

  • porter services (loading, unloading, carrying);
  • home and office moving;
  • transport services;
  • demolition, cleaning and removal of waste and unwanted items;
  • tipper truck services.

The information on the website is for information purposes only and does not constitute a binding offer.

3. Requests and agreement

  • Requests can be made by phone, Viber, WhatsApp, email or through the form on the website.
  • After your request, we contact you to agree on the scope of work, addresses, date, time and price.
  • The agreement is concluded once both parties confirm the terms (orally, in writing or electronically).

4. Prices and payment

  • Prices are set individually depending on the type and volume of the service, distance, floor, availability of a lift, number of movers and working time.
  • The final price is agreed before work starts. Additional work requested on site is charged extra after agreement with you.
  • Payment is made after the service is completed, unless agreed otherwise. An invoice is issued on request.

5. Client obligations

  • Provide accurate information about the volume, nature and condition of the items.
  • Ensure access to the addresses at the agreed time and, where necessary, permission for the vehicle to stop or park.
  • Inform us in advance about fragile, valuable or special items.
  • Not hand over dangerous, prohibited or illegal items for transport.
  • Personally carry or pack cash, jewellery, documents and other valuables, unless agreed otherwise.

6. Provider obligations

  • Perform the service professionally, with due care and within the agreed time.
  • Inform the client promptly of any delay or circumstances preventing performance.

7. Liability

  • We are liable for damage caused through the fault of our staff while performing the service.
  • We are not liable for damage caused by improper packing by the client, hidden defects of the items, information not provided, force majeure or actions of third parties.
  • Visible damage must be noted when the service is completed, in the presence of our representative.

8. Cancellation and changes

Please let us know as early as possible if you wish to cancel or change the date and time of a service. If the team is already at the address or on the way, transport costs and lost time agreed in advance may be charged.

9. Complaints

Complaints can be sent to nvtransport2023@gmail.com or made by phone as soon as possible after the service. We will review every complaint and reply within 14 days.

Consumers may also contact the Bulgarian Commission for Consumer Protection (KZP), kzp.bg, including for out-of-court dispute resolution.

10. Personal data

The processing of personal data is described in our Privacy Policy.

11. Intellectual property

The texts, photos, logo and design of the website belong to “EN VI – 2025” Ltd. or are used with permission and may not be copied without written consent.

12. Governing law and changes

  • Bulgarian law applies to all matters not covered here. Disputes are settled by negotiation and, failing agreement, by the competent Bulgarian court.
  • We may change these Terms & Conditions. Changes take effect when published on this page and do not affect contracts already concluded.
  • In case of discrepancy, the Bulgarian version of these terms prevails.